Refund & Cancelations Policy

Refund & Cancellation Overview

At Xperience Journey, we understand that travel plans may change due to unforeseen circumstances. Our Refund & Cancellation Policy is designed to provide clarity and transparency regarding cancellations, refunds, and related charges.

All cancellations must be requested in writing via email or through our official communication channels. Refund eligibility depends on the specific service provider (airlines, hotels, transport operators, or tour partners).

Cancellation Terms

• Cancellation charges may apply as per airline/hotel/supplier policy.
• Some promotional or discounted bookings may be non-refundable.
• Refund amount will be processed after deducting applicable service charges.
• Processing time for cancellations may vary depending on the service provider.

Customers are advised to carefully review cancellation rules before confirming any booking.

Refund Process

Refunds, if applicable, will be processed through the original mode of payment. The timeline for receiving refunds may vary depending on the bank or payment gateway.

• Airline refunds are subject to airline approval.
• Hotel refunds depend on the hotel's cancellation policy.
• Tour packages may involve partial refunds depending on services utilized.
• Refund processing may take 7–15 business days.

Xperience Journey is not responsible for delays caused by third-party service providers or financial institutions.