Terms & Conditions

Introduction

Welcome to Xperience Journey. By accessing our website and using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any booking or using our services.

Booking & Payments

All bookings are subject to availability and confirmation. Customers must provide accurate personal and travel details at the time of booking.

• Full or partial payment may be required to confirm bookings.
• Payments must be made through approved payment methods.
• Prices are subject to change without prior notice until booking is confirmed.

Cancellation & Refund Policy

Cancellation policies vary depending on the service provider (airlines, hotels, tour operators, etc.).

• Cancellation charges may apply as per the supplier’s policy.
• Refund timelines depend on payment gateways and service providers.
• Some bookings may be non-refundable.

Travel Documents

Customers are responsible for ensuring they have valid passports, visas, identification, and other required travel documents. Xperience Journey is not responsible for denied boarding or entry due to incomplete documentation.

Changes & Modifications

Any request for changes in booking must be made in writing. Modification fees and fare differences may apply depending on the service provider’s terms.

Liability Disclaimer

Xperience Journey acts as an intermediary between customers and service providers such as airlines, hotels, and transport companies.

• We are not liable for delays, cancellations, or service disruptions caused by third parties.
• We are not responsible for loss, injury, accident, or damage during travel.
• Force majeure events (natural disasters, strikes, government restrictions) are beyond our control.

Intellectual Property

All website content including text, images, logos, and branding is the property of Xperience Journey. Unauthorized reproduction or distribution is prohibited.

Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Dehradun, Uttarakhand.

Updates to Terms

Xperience Journey reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page.